Shipping Information
We ship to the Canada and the US. We do not ship to P.O. boxes. If you live outside Canada and the US, please contact us in regards to shipping. The majority of items are shipped via UPS and Canada Post. For larger items we will use other freight carriers.
If you have not received your Urban Mode order within 2 to 3 weeks, please call fax or email us. Please be sure to have your invoice/purchase order/order confirmation when you contact us.
Urban Mode is located in Toronto, Ontario, Canada and charges the sales taxes (HST) applicable to Ontario. Orders shipped outside of Ontario are charged HST. Outside of Canada, we do not charge sales taxes. You will be responsible for paying import duties to your country if applicable.
Please note that our carriers are required to obtain a signature upon delivery.
Shipping Times
Our goal is to ship out all in stock items within 3 to 5 business days. We do not keep inventory on all items. Non stocked items have specific manufacturers lead times which may change the shipping times up to 4 weeks. You will be contacted if your order is a non stocked item. Delivery dates are estimates and do not include weekends and holidays.