FAQs

FAQs
1. What settings or software do I need on my computer to view the Urban Mode web site?
The Urban Mode web site is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X.

The site is created for a screen resolution of 1024x768 or higher.

2. Can I purchase products on the web?
Yes, you can shop from home or office at your convenience for our accessories. Simply make your choices from the Online store or through our online A to Z product selection. Place your order by using our online shopping cart feature or by calling us directly - 416.591.8834. For ordering our furniture, please call us directly at 414.591.8834 or email us at info@urbanmode.com

3. What if I find a mistake on your website?
This website has been prepared by Urban Mode. Sources of supply and specifications are subject to change. A high standard of accuracy has been sought in the preparation of this website. Errors and omissions are always a possibility. Although Urban Mode cannot be held responsible, upon the discovery of any errors, price errors or omissions, all reasonable steps will be taken to inform Urban Mode customers.

4. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

5. Can I find all Urban Mode products on this site?
This site features hundreds of products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of Urban Mode’s complete product range. We carry a much larger selection through our retail store. Be sure to visit our store for a look at our full selection.