Terms and Conditions




Unless otherwise expressly stated, the retail price displayed for each Product on the Site represents the full retail price listed for such Product, excluding shipping & delivery costs, applicable taxes and any other applicable fees. If you wish to purchase a Product, you will pay the retail price displayed next to the Product, plus shipping & delivery costs, applicable taxes and any other applicable fees.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Urban Mode is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We also may offer certain promotions or special pricing that are only available for a limited period of time.

Will Urban Mode price match if I find a cheaper price online?

No, I am afraid it is just not equitable for us to do that. We are a 43 year old bricks and mortar store. Our mission has always been to serve our clients to the very best of our abilities. We are proud of the fact that all of our team come from a design and art background and truly love to serve. Your project is our project!  We are much more than a keystroke or a voice on the phone.

 Your product seems quite expensive. Why is that?

 The price of a product always depends on the quality of materials and the workmanship of the manufacturing. Urban Mode sells only “original, authentic” designs made from high quality materials as we believe that all designers should be paid for their creativity. From a sustainability point of view, we prefer that the owners of the products we sell, enjoy them for many years instead of using them for a few months then throwing them in the landfill. We firmly believe that if you amortize a product over the length of time you will enjoy it, the cost to your pocketbook and the environment is quite affordable.

How long are the delivery times?

All delivery times vary depending on the product that you choose.

It takes time to manufacture quality. We love to have product that is manufactured in North America but we have very limited suppliers who do that.

It generally takes 6 to 8 weeks of manufacturing time to create a product regardless of it being manufactured in North America, Denmark, Italy or China.

It takes time to assemble a formal order as well the travel/shipping time from the country of manufacturing.

This may add an additional 6 to 8 weeks to the manufacturing time.

Some manufacturers do warehouse their products in North America. That will cut down on the delivery times. We will give you an estimated delivery time at the time of ordering.

These delivery times are estimates and dependent on many factors beyond its control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall Urban Mode be liable for deliveries that are received beyond the estimated delivery date.

What settings or software do I need on my computer to view the Urban Mode web site?

The Urban Mode web site is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X.

The site is created for a screen resolution of 1024x768 or higher.

Can I purchase products on the web?

No, at this time we do not sell online. You are able to place your order or inquire about placing an order by either calling us 416-591-8834 or emailing us at info@urbanmode.com.

What if I find a mistake on your website?

This website has been prepared by Urban Mode. Sources of supply and specifications are subject to change. A high standard of accuracy has been sought in the preparation of this website. Errors and omissions are always a possibility. Although Urban Mode cannot be held responsible, upon the discovery of any errors, price errors or omissions, all reasonable steps will be taken to inform Urban Mode customers.

What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

Can I find all Urban Mode products on this site?

This site features hundreds of products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of Urban Mode’s complete product range. We carry a much larger selection through our retail store. Be sure to visit our store for a look at our full selection.

If you have a project that you are working on or there is something that you would like us to see if we can source for you, please email us at info@urbanmode.com giving us a complete description.

In the 43 years we have been in business, we have seen a lot and have access to much more than what you will see on our website.

Security and Privacy

Urban Mode respects your concerns about privacy and security. Our policies and practices have been designed to comply with The Personal Information Protection and Electronics Documents Act (PIPEDA) and corresponding provincial privacy acts.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.urbanmode.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

How Do We Use Your Personal Information?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may occasionally make changes to this Privacy and Security Policy which will be included on this page in part or as a whole. By using this web site, you agree to accept the terms of this Privacy and Security Policy as stated at the time you use it. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about its content.

When you place an order with Urban Mode you will be required to provide us with contact and payment information so that we may process your order. Your credit card information will only be used to fulfill your order.

We take your privacy seriously. We only share your personal information when it is necessary to complete your order. For example, we may need to supply your address to a supplier and/or shipping carrier.

Urban Mode collects and may use your personal information to send you the occasional notification to give you access to new products, special offers, events and services.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Like many websites, the Urban Mode website uses "cookie" technology. When you connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of Urban Mode’s website are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. Cookies allow us to maintain what is known as a "user session". A Session allows us to track your progress through our site and ordering system via the cookie. Your cookie from our site expires once you turn off your browser.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Google Analytics

We use or may use third-party analytics services, such as Google Analytics or Facebook Pixels, to evaluate your use of the Site, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. Google Analytics is a web analytics service provided by Google, Inc., (“Google”). Google Analytics places cookies on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.htm


How We Protect Your Information

We use reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment and no security system or measures are impenetrable, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@urbanmode.com or by mail using the details provided below:

Urban Mode

145 Tecumseth St., Toronto, ON, M6J 2H5, Canada