I love this store! It has everything from house numbers to unique furniture and art and the staff is amazing. When traveling in California we went to a restaurant that had these really amazing Blue Dot chairs. When we got back to Toronto, I started to looking into whether or not we could buy them here and was pleasantly surprised to learn that we could get them at Urban Mode. Great store and great customer service.- Tamara S
In this day and age of disappointing customer service and inferior product quality, I have always been a very satisfied customer at Urban Mode. For over 20 years, I have shopped at Urban Mode and bought anything from small kitchen items to large garden decor pieces and with each purchase I have enjoyed a superior buying experience of high quality products. Many times I've visited the store just to get decor ideas as their selection is always inspiring with products I am unable to find elsewhere. Never have I felt pressure to buy and the knowledgable staff are always willing to give me ideas for my decor dilemmas. When looking for a piece of furniture or unique decor piece I always go to Urban Mode first.- Emil G.
The Urban Mode team has provided my company with excellent customer service while we expand our portfolio of furnished apartments in Toronto. Design advice, product searches with specific budgets and delivery/installation are systematically provided with care, concern and timeliness – all essential to the smooth operation of my business. Our apartments have never looked better. I love working with this team and look forward to working together on future projects.- Lee-Anne G.
Friendly, knowledgeable and helpful staff but not at all pushy. Small store with a surprising amount of selections, good prices and lines that no other high design stores seem to carry (lots of Danish stuff).- Donald E.
Small store, but fabulous staff. We went in to buy a sofa and actually got talked out of it by the staff because the model we thought we wanted wouldn't have been comfortable enough for use as the main sofa of the house. Super impressed.- Christopher B.
Not only has Urban Mode customer service been over and above excellent, but their prices have been more than reasonable. I've ordered several items from them for renovation projects at work. When I had a small issue with a product (not their fault) they were quick to get a replacement to me same day. Their communication about timing, pricing, and order status was amazing. If you're not sure what you need they are happy to help source suitable items for an existing space, or even design a new concept for a room within your budget.- Lindsie C.
I love dealing with Urban Mode -- they have great furniture, with lots of selections and upholstery options. The staff are knowledgeable, friendly and professional, not pushy or aggressive. I recently bought a couch, chair and ottoman, and even their delivery service was punctual and professional. You really can't go wrong buying from Urban Mode -- I highly recommend them.- Joan H.
I'm beyond happy with the customer service at Urban Mode! Going there to pick up my new coffee table this weekend!- Michelle M.