Terms of Service

Terms Of Service

Placing an order with Urban Mode? Simply click on the ‘My Account’ link located in the top right-hand menu and fill out the required fields.
Ordering at urbanmode.com is fast, safe and easy as it is available 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.

Order Confirmation
After placing an order with Urban Mode, you will be sent a confirmation after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder as it may be there. Otherwise contact us and we will confirm your order.

Payment Options
In Store: We accept Visa, Mastercard and American Express.
Online: We accept Credit Cards through Paypal.

Website Security
The security of personal information is very important to us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on Urbanmode.com is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

You may access, review and revise, correct or update your personal information or preferences at any time by logging into your account at www.urbanmode.com.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Urban Mode’s web site only with involvement of a parent or guardian. Urban Mode reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

Merchandise purchased from Urban Mode and urbanmode.com may be returned for store credit or exchange only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling 416 591 8834 or faxing us at 416 593 4205. Returns received and not pre-authorized will be subject to a 20% restocking fee and you are responsible for return shipping and delivery. Non-stock items, custom items, special orders and perishable items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense to:

Urban Mode
145 Tecumseth St
Toronto Ontario
M6J 2H5

Actual cost of shipping item to you will not be credited or refunded. Store credit is valid from one year from date of issue. Claims for defective or damaged items must be filed within 7 days of delivery. Please inspect your items immediately upon delivery. Claims received after 7 days of delivery will not and cannot be processed.
If we made a mistake on your order, please let us know right away and we will help remedy the situation.

Please inspect all packages for damage before signing for the package. If the damage is visible, ensure the driver makes note of this and contact Urban Mode as soon as possible. We strive to ensure your purchase arrives safely. Unfortunately, we understand that this is not always the case. If an item arrives damaged, we are committed to resolving the issue as quickly as possible. Please inspect your purchase immediately upon receipt.

Damage to Contents Only
If your purchase arrives damaged, do not throw away the original packaging. Please contact us immediately. We require photos of the damaged item/s be sent to info@urbanmode.com. Please hold onto all items, in their original packaging, until further notice. Urban Mode must be notified within 24 hours of receipt of package for all damages. We will endeavour to ensure that your purchase will be replaced in a timely fashion.

In the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear, Urban Mode has the right to refuse to replace the item.

All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our terms of use.

Price Changes/Errors
Occasionally there may be an error in pricing. We reserve the right to change pricing without advance notice. Customers will be notified directly is there is a change in pricing. We apologize for any inconvenience this may cause you.

Prices and availability of products and services are subject to change without notice. If a discrepancy is noticed after an order is placed, we will contact the customer directly. Urban Mode reserves the right to cancel or refuse any order.

Order Cancellation
Orders cancelled after processing and packing are charged a 15% restocking charged. Orders that have been shipped may not be cancelled.

Security & Privacy
Urban Mode respects your concerns about privacy and security. Our policies and practices have been designed to comply with The Personal Information Protection and Electronics Documents Act (PIPEDA) and corresponding provincial privacy acts.

We may occasionally make changes to this Privacy and Security Policy which will be included on this page in part or as a whole. By using this web site, you agree to accept the terms of this Privacy and Security Policy as stated at the time you use it. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about its content.

When you place an order with Urban Mode you will be required to provide us with contact and payment information so that we may process your order. Your credit card information will only be used to fulfill your order.

We take your privacy seriously. We only share your personal information when it is necessary to complete your order. For example, we may need to supply your address to a supplier and/or shipping carrier.

Urban Mode collects and may use your personal information to give you access to new products, special offers, events and services.

Like many websites, the Urban Mode website uses "cookie" technology. When you connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of Urban Mode’s website are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. Cookies allow us to maintain what is known as a "user session". A Session allows us to track your progress through our site and ordering system via the cookie. Your cookie from our site expires once you turn off your browser.

Changes to Terms and Conditions
Urban Mode reserves the right to change or modify the terms of use of this site with or without notification. By using this website, you agree to accept these Terms of Use as stated at the time you use it. It is your responsibility to review these Terms of Use frequently and remain informed about their content.

Please note that all computer monitors show colours differently and Urban Mode cannot guarantee accuracy of color of product.

Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. Urban Mode makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.

You shall indemnify and hold harmless Urban Mode, its officers, directors, employees, suppliers, affiliates, partners, service providers, consultants, representatives and agents from and against any claim, cause of action or demand, including, but not limited to, reasonable legal, accounting and other professional fees brought as a result of your use of this online shopping website.

This website and all its materials are the property of Urban Mode and are protected by the provisions of the Copyright Act, by Canadian laws, international treaties, and other laws. Materials on this Web site were produced and/or compiled by Urban Mode for personal, informational, transactional and public non- commercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this document and all related policies. The user may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer or sell any information or material from this Web site, without written permission from Urban Mode.

Please note that all content on this website is provided on an “as is” and “as available” basis. Urban Mode disclaims, and you hereby waive, any and all warranties and liabilities of Urban Mode, whether express or implied, arising by operation of law or otherwise, with respect to this website or any other website linked to this website and any content on this website or any other website linked to this website. Urban Mode does not warrant the accuracy, integrity or completeness of the content provided in this website, including any advice or other similar information obtained by you from us or through this website. Urban Mode does not make any representation that the content provided is applicable or appropriate for us in locations outside of Canada. You warrant that you are over 18 years of age when placing an order, and that you are providing accurate, true, and complete information, and that you have the authority to place the order. We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions.