Returns/ExchangesMerchandise purchased from Urbanmode.com may be returned for store credit or exchange only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling 416 591 8834 or faxing us at 416 593 4205. Returns received and not pre-authorized will be subject to a 20% restocking fee. Non-stock items, special orders and perishable items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense to:
145 Tecumseth St
Actual cost of shipping item to you will not be credited or refunded. Store credit is valid from one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 14 days of delivery. Please inspect your items immediately upon delivery. Claims received after 14 days of delivery will not and cannot be processed.